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![FAQs]()
FAQs for Scottsdale Plaza Resort & Villas
The Scottsdale Plaza Resort & Villas FAQs
At the time you check in to The Scottsdale Plaza Resort & Villas, we do require presentation of valid government-issued identification of the person whose name is on the reservation, along with a valid credit/debit card matching your ID. You must be 18 to check in. Please be sure to add all room occupant names to the reservation to allow each of you full access to the accommodations.
Our daily Resort Fee of $38 is added to all reservations and includes:
- WiFi (excludes meeting rooms)
- 24-Hour Fitness Center & Fitness Classes access
- Tennis & Pickle ball courts & Equipment
- Valet & Self-Parking
- Business Center & Printing
- In-room Coffee, Refrigerator, and Safes
- Local & Toll-Free Calls
Check in is at 4PM. Check out is at 11AM. Please contact the Front Desk at 480-948-5000 or email us at [email protected] to inquire about early check-in or late check-out.
We do our very best to accommodate our guests. Please call the Front Desk at 480-948-5000 or email us at [email protected] to inquire if we have availability.
A daily hold of $60 per day is held for incidentals. If made with a credit card, this deposit should be released within 3 to 5 days of your departure. If made with a debit card, it could take as long as 30 days for the deposit to be returned. Please inquire with your bank.
Commencing March 23, 2023, The Scottsdale Plaza Resort & Villas will be implementing the following new policy on the use of all credit and debit cards relating to hotel guest stays, and charges throughout the property:
- A credit card processing fee of two percent (2%) will be assessed on all credit and debit card transactions. This fee will apply to both physical and virtual credit cards.
- The processing fee will apply to all charges including but not limited to:
- Guest room charges
- Incidental charges
- Restaurant charges, including all Food & Beverage, Catering & Banquet charges
- Gratuity charges
- All Taxes
- No credit card processing fee will be assessed on payments made by cash, check, electronic check, bank wire, or ACH
All lost items are logged and stored by our Security Department. To inquire if you have left an item with us, you may call 480-948-5000 and ask to be transferred to Security.
Parking is included in our daily Resort Fee.
The Main Pool Upper, Lower, Villa, Courtyard, and Casita Pools are available for guest use between 7AM and 11PM daily. Guests with accommodations in the Casitas have exclusive access to enjoy the privacy of the Casita Pool.
Guests may ship up to 15 packages without incurring handling charges. It is important that you have your name—and the group you are with, if applicable—on the shipping slip. All letters and packages are logged and stored until your arrival. The Front Desk will have a record of your incoming packages, and they can be delivered 24 hours a day.
The Scottsdale Plaza Resort & Villas has a 48-hour change/cancellation policy on any standard reservations, and non-refundable reservations are non-editable.
You may call our reservations department at 480-948-5000, Monday through Friday between 8AM and 5PM. Or you can email us at [email protected].
Yes, we allow pets. Each guest room may have a pet that does not exceed 50 pounds. The guest will be required to pay a $75 non-refundable pet cleaning fee per room.
The Scottsdale Plaza Resort & Villas provides both companies and corporate travelers with corporate rates and negotiated corporate rates. Please contact the Reservations Team direct at 1-800-832-2025 or [email protected] in order to further discuss the best fit for you or your team.
We will work with travel agents—prior to a guest’s arrival—with the following information provided: W9, company address, and contact information (phone number, email, IATA).
For more information, please contact the Reservations Team direct at 1-800-832-2025 or email [email protected].
The Scottsdale Plaza Resort & Villas has implemented the following new policy on the use of all credit and debit cards relating to hotel guest stays, and charges throughout the property:
- A credit and debit card processing fee of two percent (2%) will be assessed on all credit card transactions. This fee will apply to both physical and virtual credit and debit cards.
- The processing fee will apply to all charges including but not limited to:
- Guest room charges
- Incidental charges
- Restaurant charges, including all Food & Beverage, Catering & Banquet charges
- Gratuity charges
- All Taxes
- No credit card processing fee will be assessed on payments made by electronic check, bank wire, or ACH
The Scottsdale Plaza Resort & Villas is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes, marijana are strictly prohibited within the hotel. The resort has installed smoking detection sensors provided by Rest in its rooms. Rest is a smart device that allows hotel management to respond to smoking events without disrupting your stay. Tampering with the sensor is strictly prohibited.
Beginning April 1, The Scottsdale Plaza Resort & Villas will solely accept electronic payments. These include all major credit and debit card providers (Visa, MasterCard, AMEX, Discover). Please note, at check-in, you must use a debit or credit card with a name matching the one on your reservation for your pre-authorization/incidental hold.
At The Scottsdale Plaza Resort & Villas, we are committed to ensuring you have a great experience! That’s why we have transitioned to smoother, safer cashless operations. At The Scottsdale Plaza Resort & Villas we will accept only electronic payments such as debit cards and credit cards. All you have to do is swipe or tap to pay at the front desk, dining, spa, and gift shop – no digging for change to pay or waiting for cash back from our staff. A fully electronic payment system streamlines the payment process for both Guests and Team Members, making paying for everything from merchandise to sweet treats safer, simpler, and more secure.
Wedding FAQs
We can host up to 300 in The Plaza Lawn for the ceremony of your dreams. The Grande Ballroom is suitable for receptions of up to 660 and our private venue Camelback Vista can host up to 180.
Yes, The Plaza Lawn is an intimate garden ceremony space with wrought-iron gates and year-round artificial grass. It can seat up to 300 for ceremonies.
Cypress Court, Terraza and the patios of Camelback Vista all are perfect for couples looking for an outside reception space.
The Grande Ballroom can host up to 660 for a seated reception.
All of our couples are provided a Bridal Party Preparation Suite, often a suite that opens right up to The Plaza Lawn. Some couples choose to reserve space in our Casitas for more space.
Yes, contact us at [email protected] for information on rates and availability for room blocks.
We have many couples who travel to sunny Scottsdale to say I do! Our team is happy to help out-of-area couples.
Most of our weddings feature award-winning catering from our executive chefs on property. Some exceptions are made particularly for special dietary or cultural requests.
Meetings FAQs
Cypress Court is our open-air courtyard and is perfect for meals, networking receptions, and a variety of events. It includes bistro-style lighting to set the scene for evening events. Terraza, our tented pavilion, includes a built-in stage that pairs perfectly with audio-visual presentations. The newly updated patio makes for a memorable indoor/outdoor experience.
While some special events contract vendors such as food trucks, most catering on property is provided by our Resort Team. Any special requests for outside catering can be discussed with our events team.
No, we do not require sleeping rooms with meetings hosted on property.
Our meeting rooms such as Grande Ballroom and Cypress Court can accommodate reception-style events of up to 1,200. The average overall group size of most meetings on property is 300.
Our audio-visual team is on property and here to make your meeting memorable. Audio-visual needs are contracted separately from the meeting spaces.
Yes, we have two boardrooms on property: La Vinca for groups up to 20, and the Camelback Vista Boardroom for groups up to 24.
Salon & Day Spa FAQs
We encourage booking 2 weeks prior to desired treatment day. All services are guaranteed with a credit card or room confirmation number. Prices do not include gratuities and are subject to change without notice.
To better serve you, we are open 7 days a week: Sunday to Thursday, 9AM–6PM; and Friday & Saturday, 9AM–7PM. However, hours may vary depending on season and occupancy.
Please check in at the Spa Reception Desk at least 15 minutes prior to your first scheduled appointment. Late arrivals will only receive the remainder of their booked service time to allow services to begin on time for all Salon & Spa guests.
All reserved services at our Scottsdale spa must be guaranteed with a valid credit card or guest room confirmation number. A minimum 4-hour notice must be given to cancel or amend any reserved appointment. If less notice is given, 50% of the full treatment price will be charged. Spa packages, private parties, and cabana rentals require a 48-hour cancellation/adjustment notice. Missed appointments without proper notice are subject to the full treatment price.
Spa menu pricing does not include gratuity. Spa services, food and beverages are subject to a 20% service charge at checkout, which is a gratuity to be paid directly to the service provider and is modifiable.
If under the age of 18 years old, a parent must be present at our Scottsdale spa. The Salon is appropriate for guests 12 years and older, while the Spa is appropriate for guests 16 years and older. Failure to notify Reception of age leading to decline of service will result in full charge.
If you are coming to our Scottsdale spa for an appointment, you have day use access to our swimming pools and sauna, as well as the Fitness Center. You do not have to be an overnight guest of The Scottsdale Plaza Resort & Villas to access these areas.
Discounts cannot be combined with any other offers or packages.